Will you support more than one WordPress website?

We will support as many WordPress websites as you would like but bear in mind that each website needs to be on its own plan

Will you create a new website for me?

No, our service is specifically directed at clients with existing WordPress websites. We can however happily refer you to excellent WordPress design companies.

Do I have to commit to a long term contract?

No, our WordPress Help service runs on a month to month basis. You can cancel at any time, but with your new found peace of mind, why would you want to?

What are the limits to the help you will offer?

Our aim is to always ensure that every one of our clients is completely happy and so that is why we only take on small development jobs, fixes and tweaks. If your job can fit into 30 minutes, we’ll get it sorted. Bigger projects that require more time and more work are not part of our offering.

Who will be working on my website?

You will be dealing with Graham or Fred for starters and you may find some more happy faces along the way as our team grows. We are real people that value your privacy and trust.

Hold on, stop the bus! Surely you can't offer unlimited support?

We are a pretty fair bunch of guys and we have found our clients to be fair too. We support a reasonable amount of jobs for each client, but we will let you know if you’re pushing the limits 😉

What does your 12 hour support entail?

We are available during 8:00 to 20:00, Monday to Friday. We don’t work on weekends because we have lives, but we will keep an eye out for any super urgent jobs.

How long does it take to complete a job?

We strive to complete each job on the same business day. Jobs posted over weekends will be tackled first thing on Monday morning.

Do you have a reseller programme for web agencies?

Unfortunately we don’t have a reseller programme. However you are welcome to sign each of your client websites up to one of our plans and we will deal directly with you instead of your clients. We will bill you and you can bill your clients the amount you see fit.